Online Real-Time ATM Monitoring Made Easy
ATMs provide customers with a critical customer touch point; when machines malfunction it leads to loss of customer satisfaction and profit losses.
Real time ATM monitoring enables managers to identify, reduce and manage failed customer interactions quickly and efficiently while also providing insight into why and how these issues arise.
An ATM management system with flexible controls can be tailored and configured by the user to match internal business needs without needing a vendor for installation and ongoing support.
Real-Time Alerts
Real time alerts are an invaluable asset to businesses that aim to stay ahead of potential disaster. They also enable companies to build customer trust by showing that they remain attentive and dedicated to providing exceptional customer service.
Real-time alert systems must detect valid changes to monitored data immediately upon their occurrence; in an ideal world there would be no delays whatsoever; even millisecond delays are acceptable as long as detection can still take place quickly enough.
Real-time alerts differ from scheduled ones by continuously monitoring data to trigger when conditions have been fulfilled. They are customizable and can be set up to track processes, queues or machines – notifying any user once an event has taken place or when certain conditions have been fulfilled. Additionally, per-result triggering uses a rolling window to continually search for events matching specific criteria.
Personalized Dashboards
Create custom dashboards quickly and display specific reports. Dashboards can be shared with either viewer or editor access, with editors having realtime visibility into other editors’ initials appearing in realtime in the dashboard footer to avoid editing conflicts.
Enhance the performance of your ATM by employing advanced monitoring and alerts for payment transactions, hardware issues and network problems, such as no response from host, PIN-related failures, transaction reversals or imbalanced transactions.
Improve your service level agreement (SLA) with automated troubleshooting and remote device control to decrease on-site support requests, meaning more uptime for your customers and lower operational costs for you.
Flexibility
The ideal ATM monitoring software should be adaptable enough to meet the unique requirements of your institution. You should be able to tailor reports, manage user access and abilities, access alternate data sources and build dashboards without needing your vendor at every turn.
As with faults, prioritize them based on their potential impact to users. For instance, an ATM that logs three unsuccessful transaction attempts could trigger an alert directly to customer service and prompt an action plan for fixing them.
ATM monitoring should also help to optimize operations and maximize profits. For instance, it should send alerts when your machine runs low on cash so you can order refills before customers cannot use your kiosk, leading to dissatisfaction and lost revenue – as well as reduce technician visit costs for fixing it.
