FAQ.

General

A Reverse ATM, also known as a Cash-to-Card Kiosk or Prepaid Kiosk, allows users to instantly convert physical cash into a prepaid Mastercard debit card. The card can be used anywhere Mastercard is accepted. Users insert cash, and the kiosk dispenses a prepaid debit card loaded with the selected amount. The Reverse ATM Kiosk is owned, operated, and serviced by BluePoint.

Organizations across nearly every industry are going cashless, including:

  • Hospitality
  • Retail
  • Sports, entertainment and event venues
  • Healthcare
  • Universities
  • Public transit


Professional sports leagues including the NFL, MLB, NHL, and NBA have adopted cashless operations across their U.S. venues.

No. BluePoint provides a fully managed program. Cash collection, logistics service, maintenance and support are all handled by BluePoint.

BluePoint provides Reverse ATM services Nationwide.  BluePoint maintains field technician coverage in all 50 states:

  • Same-day service in many major markets
  • Next-business-day response in remote areas
  • Centralized logistics and replacement parts inventory


Our managed services lease provides:

  • Reverse ATM Equipment
  • Installation
  • Monitoring
  • Cash management
  • Debit Card Supply 
  • Service & Maintenance
  • Compliance Guarantee
  • Cardholder & Equipment Support

BluePoint Reverse ATM kiosks maintain an average of approximately 99.8% operational uptime.

It depends on the jurisdiction. Some states and municipalities require businesses to accept cash, while others permit cashless operations so long as a Reverse ATM is available for cash-carrying customers.

The following states and currently have cashless ban laws that permit cashless operations with a Reverse ATM:

Montana

Massachusetts

Colorado

New Jersey

Connecticut

Delaware

Oregon

Rhode Island

Tennessee

New York

Chicago

Los Angeles

Philadelphia 

San Fransisco 

Washington D.C 

King County, WA

West Hollywood, CA 

Miami-Dade County

Detroit

Yes. BluePoint’s solution is designed to comply with applicable laws and regulations governing cash acceptance, accessibility, payment security, and consumer protection.

Yes. ADA capabilities include:

  • ADA-compliant height and reach ranges
  • Audio assistance with headphone support
  • Tactile controls
  • Braille options where required
  • Screen reader capabilities
  • Accessible installation practices

Yes, All communications utilize SSL encryption, including:

  • Portal access
  • Transactions
  • APIs
  • Communications with Transaction Processor

Yes.

Available options include:

  • Custom wraps
  • On-Screen Imagery
  • Promotional images
  • Video loops
  • Custom-branded cards are available but are not commonly selected.

Cards are dispensed instantly once the end-user is finished inserting their cash.   The entire transaction time from “Push Start” to the card being dispensed to the end user is approximately 30 seconds.

BluePoint kiosks dispense Mastercard prepaid debit cards, which can be used anywhere Visa/Mastercard are accepted.

Yes. Cards expire two years after being dispensed; However, cardholders can order a new card with an extended expiration date.

Yes. The prepaid cards may be used internationally anywhere Mastercard is accepted.

Reverse ATMs located in the United States accept U.S. dollars only.

Balance and transaction information is available through:

  • Cardholder Services (number listed on Prepaid Card)
  • Realtime SMS balance updates.
  • Android & iOS app
  • QR code on the card
  • Prepaid Card Program Website

Reloading

Yes.  Cards may be reloaded electronically and at participating Green Dot locations.

Customer Support

Support is available:

  • 24/7/365
  • Phone
  • Email
  • Website
  • Support is available in English and Spanish.

Program Ownership

BluePoint offers customized flexible models that include:

  • Equipment
  • Software
  • Installation
  • Shipping
  • Service
  • Support